RETURN POLICY OF THE ONLINE STORE prezerwatywy4u.pl
1. This Return Policy applies to the Online Store https://prezerwatywy4u.pl/ ("Online Store").
2. The consumer who has entered into a distance agreement may withdraw from it without giving any reason and without incurring any costs, except for those provided for by law, within 14 days from the day of taking possession of the purchased product ("Statutory right of withdrawal").
3. Only the consumer is entitled to return the product. The entrepreneur who purchased the product in connection with his business activity cannot make a return. However, if the entrepreneur purchased the product for a purpose not directly related to his business activity, he also has the status of a consumer and is entitled to the Statutory right of withdrawal.
4. To meet the deadline, the consumer only needs to submit a statement to the Seller before its expiration. The consumer may submit any clear statement informing the Seller of his withdrawal from the Sales Agreement.
5. The statement of withdrawal from the Sales Agreement can be made, for example, in the following forms: a. in writing to the address: Nowy krok Sp z oo, ul. SPORTOWA, nr 6, lok. 59, miejsc. RZESZÓW, kod 35-111; b. by electronic means via e-mail at: sklep@prezerwatywy4u.pl; d. using the Return Form template, which can be found on the website https://prezerwatywy4u.pl/index.php?route=account/return/add.
6. The consumer may use the Return Form template, but is not obliged to do so.
7. The period for withdrawal from the Sales Agreement starts from the day when the products are taken into possession by the consumer or by a third party designated by him other than the carrier, and in the case of a Sales Agreement covering multiple products that are delivered separately, in batches or in parts - from the day of taking possession of the last product, batch or part.
8. The consumer is obliged to return the product to the Seller immediately, but no later than within 14 days from the day he withdrew from the Sales Agreement. It is sufficient to send back the product before the deadline expires. The consumer can return the product to the address: Nowy krok Sp z oo, ul. SPORTOWA, nr 6, lok. 59, miejsc. RZESZÓW, kod 35-111.
9. The consumer should secure the returned product in such a way that it is not damaged during transport.
10. In the event of a successful withdrawal from a distance agreement, the agreement is considered not concluded.
11. The Seller is obliged to reimburse the consumer for all payments made by him, including the costs of product delivery (excluding additional costs resulting from the consumer's choice of a delivery method other than the cheapest ordinary delivery method available in the Online Store), immediately, but no later than within 14 days from the day of receiving the consumer's statement of withdrawal from the agreement.
12. In the event of the consumer exercising the Statutory right of withdrawal, the Seller will refund the payment using the same means of payment as the consumer used, unless the consumer has expressly agreed to a different method of refund that does not entail any costs for him.
13. In the event of the consumer exercising the Statutory right of withdrawal, the consumer is responsible for any decrease in the value of the product resulting from its use in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product. The consumer's liability may include, in particular, the inability to sell the product as a full-value product, the cost of re-labeling and securing the product, as well as the cost of restoring the product to a condition that allows it to be resold within the Online Store, including the cost of examining the product by a specialist and the cost of rectifying any defects identified as a result of such examination (to the extent that these defects result from the consumer's use of the product in a manner exceeding what is necessary to establish its nature, characteristics, and functioning).
14. The Statutory right of withdrawal does not apply to the consumer in the following cases: a. exceeding the statutory 14-day period for informing the Seller of the intention to withdraw from the sales agreement; b. when the subject of the sales agreement is a non-prefabricated item, produced according to the consumer's specifications or serving to satisfy his individualized needs; c. when the subject of the sales agreement is a product that was placed in sealed packaging, the opening of which prevents its return due to health or hygiene reasons (e.g., underwear, swimwear).
15. This Return Policy is an integral part of the Online Store's Terms and Conditions and shall enter into force on 01.12.2023.